Help Center
The details matter. Find everything you need to know about fit, orders, delivery, returns and caring for your Essato&Co pieces.
What is Essato&Co?
Our work is built on engineered fit. Decades spent making garments perform under real conditions, for people who couldn't afford for them to fail. We don't do the work practitioners do. We do ours.
Style isn't separate from that. A garment that works this hard and still looks considered takes time to build. That standard hasn't reached healthcare until now.
The work practitioners do carries the highest stakes. We hold ourselves to it.
Who is Essato&Co designed for?
Essato&Co Medicalwear is designed for practitioners who want a better option. Collection 01, built in PerformaCREPE, is engineered for those who have a choice in what they wear. A uniform that fits well and looks considered matters. We build for the practitioners who notice the difference.
What does "people aren't uniform" mean?
A uniform assumes everyone is the same. But body shapes, sizes, the demands of the work, and personal preferences ask for real consideration. None of it fits a single template. That isn't a problem to solve. For us, that's the whole idea.
A new option for the medical community. Medicalwear designed for the different shapes, sizes, and wearing occasions the work demands.
How do I find my size?
A sizing guide is available on the Essato&Co website along with instructions on how to measure.
Do all Essato&Co styles fit the same?
We have designed a range of tops and bottoms with different jobs to do. You'll be able to learn more about each style's specific fit and styling recommendations on our style pages. In fact, we build our reviews page so that healthcare professionals can share their fit tips, and you can find other body types like yours to see how garments might look and perform for you.
What stays constant is fit consistency. Our in-house team has decades-long fit and sizing expertise, and every style is held to the same spec run to run, so when you reorder a top or bottom you like, it arrives fitting the way it did before.
To do that, we work from current body data, and we also run extensive wear testing on healthcare professionals before a style is released. We are working on providing more fit variations, such as more styles in petite, tall, curvy, and slim. People Aren't Uniform.
For more guidance on finding your fit, book a meeting with our fit concierge.
What is PerformaCREPE?
PerformaCREPE is the fabric of Collection 01, exclusive to it. Beautiful, and surprisingly hard working.
Soft hand, easy to wear. That comes from the construction. It's built as a double face crepe twill, two faces doing two jobs. The matte crepe face carries the drape and the hand, the part you feel first. The twill back carries the work you don't see: tensile strength, abrasion resistance, and recovery, so it holds its shape and takes the wear. One side built to look considered, the other built to last.
It gives where you need it but never gives up. Through the shift, through the wash, and again the next day. Wrinkles don't set in it, and color stays deep, so it looks put together from hour one through hour twelve.
It stays fresh. An odor-control finish targets odor-causing bacteria on the fabric, and it's engineered to last through repeated washing.
It looks like tailoring. It works like uniform..
Learn more about PerformaCrepe.
How do I care for my Essato&Co uniform?
Machine wash cold with like colors. Do not bleach. Tumble dry low. Cool iron if needed.
Your garments are built to hold up to repeated washing and wear, and are tested against color loss. For tough stains, use a stain remover on soiled areas before washing.
Are Essato&Co uniforms compliant with hospital dress codes?
We designed Collection 01 for clinical environments, and the color palette follows common hospital standards. Requirements vary by institution, though.
Our team took its time here. A sharper take on the medicalwear palette, chosen with a little more taste than the category's used to. Expect to field some compliments.
How can I view product colors most accurately?
We present our product colors as accurately as possible. For the closest representation, view them using your device's standard display settings, as customized settings can affect how colors appear.
Where does Essato& Co ship to?
Essato&Co currently ships within the United States. International shipping is coming soon.
Shipping availability and costs vary by country and will be displayed at checkout.
What shipping options does Essato&Co Offer?
We offer two U.S. shipping methods:
- Standard U.S. shipping (DHL): 2–7 business days. $10 flat rate. Free for Collector's Club members on orders $75 and over. Collector's Club — joining is free.
- Express U.S. shipping (FedEx 2-day): 2 business days. $20 flat rate.
How do I get free shipping?
Free U.S. standard shipping is available to Collector's Club members on orders of $75 or more. Joining is free. Create an account to start.
How long does shipping take?
Standard U.S. shipping via DHL takes 2–7 business days. Express U.S. shipping via FedEx delivers in 2 business days. Orders must be placed before 2:00 p.m. CST Monday through Friday to qualify for same-day dispatch. Delivery timelines are estimated and may vary due to carrier delays or your location.
For personalized and embroidered orders, please allow an additional 3–5 business days for fulfillment before shipping. Express shipping does not reduce fulfillment time — your order will still require 3–5 business days to prepare before it is dispatched.
How long does it take for my Essato&Co order to ship?
Processing times vary depending on your order type.
Standard orders typically ship within 2-3 business days.
Orders including embroidery ship within 3-5 business days.
For team or business orders, timelines are confirmed at the time of order.
How do I track my Essato&Co order?
Once your order ships, you'll receive a shipping confirmation email with a tracking link.
Click the link to follow your order in real time.
You can also track your order anytime by logging into your account and visiting My Orders.
If you haven't received your shipping confirmation within 7 business days of placing your order, or if your tracking link isn't updating, contact us at support@essatoandco.com and we'll look into it right away.
I don't see my order in my Essato&Co account.
This can happen if your order was placed as a guest or using an express checkout method.
Check the email address associated with the payment method you used at checkout — your order confirmation and tracking information will be there.
My package says it was delivered but I can't find it.
Allow 48 hours — carriers occasionally mark a package as delivered before it physically arrives.
If your package still hasn't arrived after 48 hours, contact us at support@essatoandco.com with your order number and we'll investigate with the carrier.
Can I modify or cancel my Esato&Co order after placing it?
Once placed, all orders are processed immediately.
To change a delivery address, please contact our Customer Service team as soon as possible to see if your order can be updated, this is not guaranteed.
No other changes are possible.
Does Essato&Co offer gift cards?
Yes. E-Gift Cards are available on our website.
You can also purchase any item as a gift and include a gift receipt.
What is your return policy?
Most Essato&Co items can be returned within 30 days of the delivery date, provided they are in new, unworn condition with all tags attached, in the state they were received.
We reserve the right to refuse worn or damaged merchandise.
How do I initiate a return?
Visit our returns portal and follow the steps in your account. You will be able to select a refund or Essato&Co Credit. If you need assistance, contact us at support@essatoandco.com.
Can I return an international order?
Yes. International returns are accepted within 30 days of delivery.
Return shipping costs may vary by country.
To initiate a return, visit our returns portal.
Which items cannot be returned?
The following items are non-returnable:
- Personalized or embroidered items — made to order, final sale
- Items identified as non-returnable
- Items that have been worn, washed, or altered
- Items without tags
Who pays for return shipping?
U.S. return shipping is free, regardless of your chosen refund method.
Will I get a full refund?
Essato&Co Credit: Full original value. No restocking fee.
Refund to original payment method: A $10 refund processing fee will be deducted from your refund.
Original shipping cost is non-refundable, except in cases of defective or incorrectly sent items.
Can I get Essato&Co Credit instead of a refund?
Yes. Choose Essato&Co Credit in the returns portal for full credit.
Credit issued through returns is valid for one year from the date of issue and has no minimum spend requirement.
How long does a refund take?
Once we receive and inspect your return, we'll process your refund or Essato&Co Credit within 3 to 5 business days, then allow another 3 to 5 business days for your bank to post the funds. Timelines run on Central Time.
One note: business days don't include weekends or public holidays.
Do you offer exchanges?
We don't offer exchanges. Returning the piece you don't want and placing a new order is the fastest way to get the right one to you.
What happens after I ship my return?
Here's what to expect:
- You ship it back — drop off your labeled package at any USPS location. No printer is needed; simply show your QR code.
- We receive it — your return arrives at our warehouse.
- We inspect it — our team checks that the item matches your return request and is in returnable condition.
- We process your request — based on the item's condition, we will process your refund or Essato&Co Credit and contact you with the outcome.
- You're notified — you will receive an email confirmation once the process is complete.
What if I received a defective, damaged, or incorrect item?
If you receive a defective item or the wrong item, initiate a return through our returns portal and select the relevant return reason.
Once we receive and inspect the item, we'll contact you with the outcome. A full refund or Essato&Co Credit will be issued if confirmed. Refunds are not automatic and are subject to review upon receipt.
If your item arrived damaged in transit, report it within 10 business days of delivery by selecting "Item was damaged" in the returns portal.
Can I return a gift?
Gift returns can be initiated through our returns portal using the order number on the packing slip.
For assistance, contact us at support@essatoandco.com.
Do you offer personalization or embroidery?
Yes. Your name, credentials, and logo are part of what you wear, so we've built personalization in. Add the logo and text you want on the product page. Confirm you own or have the right to use any logo or image you upload. Personalized and embroidered pieces are final sale, so they can't be returned.
What file formats do you accept for logos and artwork?
We accept PNGs or JPGs with a 3MB max file size. For best results, upload a single-color PNG with a transparent background.
What is a digitization fee?
A one-time $30 fee applies the first time you submit a logo. Once it's digitized and used on a qualifying order, that fee is waived for every future order using the same logo from your account. Embroidery itself is priced separately.
How long does personalization take?
Orders under 10 pieces are typically fulfilled within 3–5 business days, excluding holidays. Orders over 10 pieces will be quoted individually. Note that selecting express shipping does not reduce fulfillment time.
Can I place a personalized order for my team?
For bulk embroidery orders, visit our Partners page or contact us at partners@essatoandco.com.
Send your design and requirements, and we'll return with timelines and next steps. Every logo gets a quick approval first, so it comes out exactly as intended.
What payment methods are accepted?
Payment methods vary by location. Head to checkout to see what's available to you.
What is Essato&Co Credit?
Essato&Co Credit is store credit you receive through returns. If you've joined our Collector Club, you may also be eligible to receive Essato&Co Credit for product reviews and special activations.
How do I earn Essato&Co Credit from a review?
Leave a review on an Essato&Co product and earn Essato&Co Credit. A text review earns $10 credit. A photo or video review with sizing information earns $25 credit. Your credit will be issued automatically once your review is verified.
Does Essato&Co Credit expire?
Credit validity depends on how it was earned. The validity period will be communicated at the time your credit is issued.
Where can I see my Essato&Co Credit balance?
You can view your credit balance on your account page.
What is the Collector's Club?
The Collector's Club is the Essato&Co loyalty program.
The more you build your wardrobe, the more you unlock: preferred pricing, early access, surprise gifts, and more.
How do I join?
Sign up and create your account — it's free and instant.
Members unlock free standard shipping on orders $75 and over from day one.
How does my spending count toward my Collector status?
Eligible spending is counted 30 days after delivery, net of returns. Returned items will not count toward your Collector status.
How does the referral program work?
A referral is the highest compliment you can pay us. Make the introduction, and upon their first qualifying order, your Essato&Co Credit arrives as a code, sent to your email.
How much do I earn for a referral?
You earn $20 when someone you refer makes their first qualifying purchase of $100 or more, arriving as a code valid for 45 days from issue. They get $20 off that first order, valid for 15 days. Referrals must be new to Essato&Co; existing customers aren't eligible.
How do I set up a business account?
Tell us about your practice using our Business Account Form, or contact us at partners@essatoandco.com.
A member of our team will be in touch to understand your requirements, discuss pricing and terms, and set up your account.
How does a business account work?
Your account is configured to your practice. The styles your team wears, the pricing set for your account, the branding and logo artwork exclusive to your practice.
- A curated product collection set to what you've approved. Your team sees only those styles.
- Your account pricing, applied to every order.
- Your logo and branding artwork, stored and ready to add.
Can an order include different sizes, styles, and colors?
Yes. You can build a full team order in one cart, checked out in a single transaction.
How long does a business order take?
Business order timelines vary with the size and complexity of your order. A member of our team will confirm timelines when your order is placed.
Can I order personalized items for my practice?
Yes. Your approved logo and branding artwork can be stored in your account and ready to add to any eligible order.
Contact us at partners@essatoandco.com to discuss your requirements.
Timelines will be confirmed once we have reviewed your design and order details.
How do I create an account?
An account can be created on the Essato&Co website.
How do I reset my password?
Use the "Forgot Password" option on the login page. A reset link will be sent to your registered email address.
How do I contact customer service?
Our chatbot is available 24/7 for quick questions.
For all inquiries, contact us via our contact form or email support@essatoandco.com.
What are your support hours?
Our chatbot is available 24/7.
Our team is online from 10am–6pm ET.
Outside of business hours, you may send us a message via our contact form.
Where can I find your Privacy Policy?
Our Privacy Policy is available here.
Where can I find your Terms & Conditions?
Our Terms & Conditions are available here.
Where can I find your Cookie Policy?
Our Cookie Policy is available here.
