Shipping & Returns

Domestic Shipping

The following options apply to eligible shipments within the United States. Delivery estimates begin when the order ships and are estimates, not guarantees:

  • Standard shipping (DHL): Estimated 2–7 business days. Free for Collector’s Club members on qualifying orders of $75 or more; otherwise, a $10 flat rate.
  • Express shipping (FedEx 2Day): Estimated 2 business days after shipment. $20 flat rate, where available.

A tracking link will be sent after shipment. If tracking indicates a package is lost or delivery does not occur within a reasonable period, contact support@essatoandco.com with the order number. Risk-of-loss rules and remedies imposed by applicable consumer law remain unaffected.

International Orders

International checkout is provided by Global-e. For international orders, Global-e or one of its affiliates generally acts as the merchant of record and your purchase is also governed by the Global-e Terms of Sale presented or linked at checkout. Those checkout terms identify the seller or merchant of record, the importer of record (where applicable), available delivery methods, currency, taxes and duties, cancellation rights, and return procedures for your destination.

Taxes and import duties may be collected at checkout. If they are not collected at checkout, you may be the importer of record and responsible for amounts assessed by customs or other authorities. Duties and taxes may not be refundable except as stated in the Global-e Terms of Sale or required by applicable law. International customers should initiate returns using the link or instructions provided at checkout or in the order confirmation. Mandatory consumer cancellation, withdrawal, warranty, and refund rights in the customer’s country are not limited by this Policy.

Contact

We aim to respond within one business day, but response times are not guaranteed.

Refund policy

Essato&Co | 8161 Maple Lawn Boulevard, Suite 410, Fulton, Maryland 20759, United States

Effective: August 2026 | Last updated: August 2026

This Return, Refund & Shipping Policy applies to purchases from Essato&Co. Domestic and international orders may be subject to different checkout and return terms, as described below.

Returns

Most items may be returned within 30 days after delivery if they satisfy the conditions below. This voluntary return policy does not limit any rights available for defective, misdescribed, or nonconforming products under applicable law.

Return Conditions

  • Items must be new, unworn, unwashed, unaltered, and in their original condition, with all original tags and packaging.
  • Proof of purchase and the applicable order number are required.
  • We may decline a return, or reduce the refund to the extent permitted by law, if the item does not satisfy these conditions.

Non-Returnable Items

  • Personalized, embroidered, or otherwise made-to-order items, unless defective, damaged, incorrect, or otherwise returnable under applicable law.
  • Items clearly identified as final sale before purchase, except where applicable law requires a return or remedy.
  • Socks or other hygiene-sensitive goods if worn, tried on, unsealed, or removed from protective packaging.
  • Items that have been worn, washed, altered, damaged after delivery, or returned without attached tags.

If you accidentally include an item that was not purchased from Essato&Co in your return package, we cannot guarantee that it will be located, stored, or returned. Please check your package carefully before shipment.

How to Initiate a Return

Start a return at essatoandco.loopreturns.com and follow the instructions provided. You may be offered a refund to the original payment method or Essato&Co Credit. For assistance, contact support@essatoandco.com.

Domestic Return Shipping

For eligible domestic returns, the returns portal will provide a prepaid USPS label or QR code. The amount deducted from your refund depends on the refund method selected:

  • Essato&Co Credit: No return-label fee.
  • Original payment method: A $10 return-label fee will be deducted from the refund, unless the item is defective, damaged in transit, or incorrect, or applicable law requires otherwise.

The $10 charge is a return-label fee, not a restocking fee. Original outbound shipping charges are non-refundable except when required by applicable law or when we sent a defective, damaged, or incorrect item.

Refunds

After an eligible return reaches our warehouse and is inspected, we generally process the refund within 7 business days. Your financial institution may require an additional 3–5 business days to post the credit. Timing estimates exclude weekends and U.S. federal holidays.

Approved refunds are issued to the original payment method unless you selected Essato&Co Credit or another method is required by law. Essato&Co Credit is governed by the Collector’s Club Terms and any terms shown when the credit is issued.

Exchanges

We do not currently offer direct exchanges. To obtain a different size, color, or style, return the eligible item and place a new order.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, start a return through the returns portal and select the applicable reason. Please report visible transit damage within 10 business days after delivery so we can investigate promptly. A delayed report does not waive any non-waivable right or remedy under applicable law.

We may request photographs or other reasonable information. If the claim is confirmed, we will provide an appropriate remedy, which may include a replacement, refund, repair, or Essato&Co Credit, as permitted by and subject to applicable law. We will not charge return shipping for a confirmed defective, damaged, or incorrect item.

Gift Returns

Gift returns may be initiated through the returns portal using the order number. Unless applicable law requires otherwise, an approved gift return will be issued as Essato&Co Credit to the gift recipient and not as a refund to the gift recipient’s payment method.