Shipping policy

Domestic Shipping

The following options apply to eligible shipments within the United States. Delivery estimates begin when the order ships and are estimates, not guarantees:

  • Standard shipping (DHL): Estimated 2–7 business days. Free for Collector’s Club members on qualifying orders of $75 or more; otherwise, a $10 flat rate.
  • Express shipping (FedEx 2Day): Estimated 2 business days after shipment. $20 flat rate, where available.

A tracking link will be sent after shipment. If tracking indicates a package is lost or delivery does not occur within a reasonable period, contact support@essatoandco.com with the order number. Risk-of-loss rules and remedies imposed by applicable consumer law remain unaffected.

International Orders

International checkout is provided by Global-e. For international orders, Global-e or one of its affiliates generally acts as the merchant of record and your purchase is also governed by the Global-e Terms of Sale presented or linked at checkout. Those checkout terms identify the seller or merchant of record, the importer of record (where applicable), available delivery methods, currency, taxes and duties, cancellation rights, and return procedures for your destination.

Taxes and import duties may be collected at checkout. If they are not collected at checkout, you may be the importer of record and responsible for amounts assessed by customs or other authorities. Duties and taxes may not be refundable except as stated in the Global-e Terms of Sale or required by applicable law. International customers should initiate returns using the link or instructions provided at checkout or in the order confirmation. Mandatory consumer cancellation, withdrawal, warranty, and refund rights in the customer’s country are not limited by this Policy.

Contact

We aim to respond within one business day, but response times are not guaranteed.